Committing to Customer-Centricity

1 Sep 20209 Nov 2021

Amidst the rising global pandemic and economic crisis, brands continue to struggle with meeting consumer needs and are being forced into rethinking what customer care means. Evaluations of customer journeys…

‘Tis the Year of Personalized Customer Experience

1 Jan 202030 Dec 2019

Customer experience is the number one priority for many businesses.   Seventy percent of all business decisions are made based on customer experience. Whether we recognize it or not, the…

Client Engagement – Mind the Gap

6 May 2013

Most businesses today are familiar with the term “Customer/Client Engagement” and are doing various forms of it on a daily basis. Very few, however, are taking the time to properly…