Client Management… DON’T JUMP (THE GUN) INTO THE LINE OF FIRE 25 Mar 2013 Just like a marriage proposal, sometimes, we get overexcited about the news and just want to shout it out to the world – well, to anyone within earshot anyway. We…
Client Management… DON’T MAKE A DRAMA OUT OF A CRISIS 18 Mar 2013 Sooner or later, every company will be faced with a crisis that has the potential to damage its reputation. Sometimes this crisis can be contained in-house; more often than not,…
Crisis Management… Handling the Hate 11 Mar 2013 We’ve heard it countless times and as professional communicators, we probably have this engrained in our minds - communication is a multi-directional flow of information and feedback. Needless to say,…
Client Management… Don’t Spin That Tale (avoiding that interview disaster)! 4 Mar 20134 Mar 2013 Some interviews are just disasters waiting to happen. There were times when I channel-surfed to a news program only to catch a CEO interview and cringe. Really I have to…
Client Management… NO to “No Comment”! 1 Oct 2012 You know the immense disappointment and annoyance you are liable to feel after sending your friend a long text message only to receive a one word reply? An amplified version…
Client Management… Getting Over That “Sports” Hurdle 13 Aug 2012 Living under the spotlight of professional sports means a crisis can result from the mere accusation of wrongdoing and snowball under public scrutiny. The 2000 Olympics was infamous for the…
Advertising… The Art of Brevity: Effective Email Communication 12 Mar 20126 Jul 2015 It is with words as with sunbeams. The more they are condensed, the deeper they burn. ~ Robert Southey Research shows that there are a staggering 1.9 billion active email…
Client Management… Out of the Frying Pan but Not into the Fire – Planning for the Unthinkable! 5 Mar 20126 Jul 2015 "When written in Chinese, the word 'crisis' is composed of two characters - one represents danger, and the other represents opportunity." - John F Kennedy, 35th U.S. President. Crisis communication…
Client Management… Social Media or Face-to-Face Communication? 27 Feb 20126 Jul 2015 A warm handshake, engaging conversation and getting to know customers and prospects on an individual level can play an important role in forming stronger, more meaningful and profitable business relationships.…
Crisis Management Managing that Disaster Date with the Media 21 Nov 201110 Jan 2012 A sound damage control plan could mean the difference between a minor blip and getting doors shut in your face for good! The “C” word seems to be the new…
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